If you are unhappy with your order purchased from our website, we will gladly exchange it for something else or offer you a refund. Please keep in mind that all returns are subject to inspection and must be in their original, unused condition and returned within 30 days of delivery date.
Returns received outside of this 30 day period will not be accepted, please keep in mind postage times when returning items to us.
At Ashtabula we are happy to refund, exchange or credit items due to change of mind or incorrect fit provided the item is:
- In unused condition
- Unwashed
- Unworn
- Odourless
- All labels / tags are still attached
- Has not been personalised
All refunds are issued in the same payment method used for the initial payment. Items purchased with a gift card, will be issued a new gift card to the value of the return.
Return for a refund must include:
A note with your order number, full name and reason for return
Return for an exchange must include:
A note with your order number, full name & new product that you would like (style, size or team).
Once your goods have been received at our warehouse, we will inspect and you will receive an email notification of the approval or rejection of your return or exchange. Returns/exchanges are processed within 2 business days of Ashtabula receiving your items.
